pawaPay incident

Performance degradation affecting Airtel OpenAPI services

Resolved after 3 hours 25 minutes, affecting Airtel :: Payout and Airtel :: Payout and 1 more, on May 20, 2026.

monitoring May 20, 2026, 10:08 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
May 20, 2026, 07:27 PM UTC
Resolved
May 20, 2026, 10:53 PM UTC
Duration
3h 25m
Detected by Pingoru
May 20, 2026, 07:27 PM UTC

Affected components

Airtel :: PayoutAirtel :: PayoutAirtel :: PayoutAirtel :: Payout

Update timeline

  1. identified May 20, 2026, 07:27 PM UTC

    We have identified instability in Airtel OpenAPI services. We have escalated this to the MNO for resolution.

  2. monitoring May 20, 2026, 10:08 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 20, 2026, 10:53 PM UTC

    This incident has been resolved.

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