pawaPay incident

Performance degradation affecting Tanzania Halotel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 20, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 09:13 AM UTC
Resolved
May 20, 2026, 11:35 AM UTC
Duration
2h 22m
Detected by Pingoru
May 20, 2026, 09:13 AM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified May 20, 2026, 09:13 AM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. monitoring May 20, 2026, 10:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2026, 11:35 AM UTC

    This incident has been resolved.