pawaPay incident

Performance degradation affecting Tanzania Vodacom services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 16, 2026 affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more component, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 09:36 PM UTC
Resolved
Apr 17, 2026, 02:35 AM UTC
Duration
4h 58m
Detected by Pingoru
Apr 16, 2026, 09:36 PM UTC

Affected components

Vodacom :: Web DepositVodacom :: USSD DepositVodacom :: Payout

Update timeline

  1. investigating Apr 16, 2026, 09:36 PM UTC

    We are experiencing an outage of the Tanzania Vodacom services. We are investigating the issue.

  2. monitoring Apr 16, 2026, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Apr 16, 2026, 10:03 PM UTC

    We are experiencing an outage of the Tanzania Vodacom services. We are investigating the issue.

  4. monitoring Apr 17, 2026, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 17, 2026, 02:35 AM UTC

    The incident has been resolved. We apologise for the inconvenience.