pawaPay incident

Performance degradation affecting DRC Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 17, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 11:34 PM UTC
Resolved
May 18, 2026, 02:13 AM UTC
Duration
2h 39m
Detected by Pingoru
May 17, 2026, 11:34 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating May 17, 2026, 11:34 PM UTC

    We are experiencing an outage of the DRC Airtel services. We are investigating the issue.

  2. monitoring May 18, 2026, 01:41 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 18, 2026, 02:13 AM UTC

    The incident has been resolved. We apologise for the inconvenience.