pawaPay incident

Performance degradation affecting Ghana Telecel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 14, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 11:44 PM UTC
Resolved
May 15, 2026, 02:23 AM UTC
Duration
2h 38m
Detected by Pingoru
May 14, 2026, 11:44 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified May 14, 2026, 11:44 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring May 15, 2026, 01:43 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 15, 2026, 02:23 AM UTC

    The incident has been resolved. We apologise for the inconvenience.