pawaPay incident

Performance degradation affecting Zambia Zamtel + NFS services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 14, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 09:59 PM UTC
Resolved
May 14, 2026, 11:58 PM UTC
Duration
1h 58m
Detected by Pingoru
May 14, 2026, 09:59 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified May 14, 2026, 09:59 PM UTC

    We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.

  2. monitoring May 14, 2026, 11:21 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 14, 2026, 11:58 PM UTC

    The incident has been resolved. We apologise for the inconvenience.