pawaPay incident
Performance degradation affecting Zambia Zamtel + NFS services
Critical Vendor's status page →
Resolved after 1 hour 58 minutes, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on May 14, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit
Update timeline
- identified May 14, 2026, 09:59 PM UTC
We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
- monitoring May 14, 2026, 11:21 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved May 14, 2026, 11:58 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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