pawaPay incident

Performance degradation affecting Tanzania Vodacom services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 13, 2026 affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more component, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 04:43 PM UTC
Resolved
May 13, 2026, 09:51 PM UTC
Duration
5h 7m
Detected by Pingoru
May 13, 2026, 04:43 PM UTC

Affected components

Vodacom :: Web DepositVodacom :: USSD DepositVodacom :: Payout

Update timeline

  1. identified May 13, 2026, 04:43 PM UTC

    We have identified instability in Tanzania Vodacom services. We have escalated this to the Vodacom for resolution.

  2. identified May 13, 2026, 05:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 13, 2026, 08:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 09:51 PM UTC

    The incident has been resolved. We apologise for the inconvenience.