pawaPay incident

Performance degradation affecting Tanzania Vodacom services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 13, 2026 affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 02:32 PM UTC
Resolved
May 13, 2026, 04:25 PM UTC
Duration
1h 52m
Detected by Pingoru
May 13, 2026, 02:32 PM UTC

Affected components

Vodacom :: Web DepositVodacom :: USSD DepositVodacom :: Payout

Update timeline

  1. identified May 13, 2026, 02:32 PM UTC

    We have identified instability in Tanzania Vodacom services. We have escalated this to the Vodacom for resolution.

  2. monitoring May 13, 2026, 03:23 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 13, 2026, 04:25 PM UTC

    This incident has been resolved.