pawaPay incident

Performance degradation affecting Zambia Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 12, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 04:38 PM UTC
Resolved
May 12, 2026, 08:20 PM UTC
Duration
3h 42m
Detected by Pingoru
May 12, 2026, 04:38 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating May 12, 2026, 04:38 PM UTC

    We are experiencing an outage in the Zambia Airtel services. We are investigating the issue.

  2. monitoring May 12, 2026, 07:29 PM UTC

    A fix has been deployed by Zambia Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 12, 2026, 08:20 PM UTC

    The incident has been resolved. We apologise for the inconvenience.