pawaPay incident

Performance degradation affecting Zambia Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 11, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 10:51 PM UTC
Resolved
May 12, 2026, 01:22 AM UTC
Duration
2h 31m
Detected by Pingoru
May 11, 2026, 10:51 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified May 11, 2026, 10:51 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring May 11, 2026, 11:42 PM UTC

    A fix has been deployed by Zambia Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 12, 2026, 01:22 AM UTC

    The incident has been resolved. We apologise for the inconvenience.