pawaPay incident

Performance degradation affecting Zambia Airtel services

Critical Ongoing View vendor source →

pawaPay is currently experiencing a critical incident affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 10:51 PM UTC
Resolved
Ongoing
Duration
● 2h 16m
Detected by Pingoru
May 11, 2026, 10:51 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified May 11, 2026, 10:51 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring May 11, 2026, 11:42 PM UTC

    A fix has been deployed by Zambia Airtel. We are seeing improvements in success rates and will continue monitoring the incident.