pawaPay incident

Performance degradation affecting Malawi Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 10, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 04:41 AM UTC
Resolved
May 10, 2026, 09:10 AM UTC
Duration
4h 29m
Detected by Pingoru
May 10, 2026, 04:41 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified May 10, 2026, 04:41 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. identified May 10, 2026, 05:18 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  3. monitoring May 10, 2026, 08:23 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved May 10, 2026, 09:10 AM UTC

    This incident has been resolved.