pawaPay incident
Performance degradation affecting Tanzania Vodacom services
pawaPay experienced a critical incident on May 7, 2026 affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 08:51 PM UTC
We are experiencing an outage in the Tanzania Vodacom services. We are investigating the issue.
- identified May 07, 2026, 09:30 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Vodacom Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring May 07, 2026, 10:53 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified May 07, 2026, 11:01 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Vodacom Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring May 07, 2026, 11:44 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved May 08, 2026, 12:29 AM UTC
The incident has been resolved. We apologise for the inconvenience.