pawaPay incident

Performance degradation affecting Tanzania Halotel services

pawaPay experienced a critical incident on May 6, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started: May 06, 2026, 11:54 PM UTC
Resolved: May 07, 2026, 03:43 AM UTC
Duration: 3h 48m
Detected by Pingoru: May 06, 2026, 11:54 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

investigating May 06, 2026, 11:54 PM UTC

We are experiencing an outage of the Tanzania Halotel services. We are investigating the issue.
monitoring May 07, 2026, 03:11 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.
resolved May 07, 2026, 03:43 AM UTC

The incident has been resolved. We apologise for the inconvenience.

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