pawaPay incident
Performance degradation affecting Malawi Airtel services
Resolved after 5 hours 40 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on April 21, 2026.
A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Apr 21, 2026, 09:47 AM UTC
We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.
- monitoring Apr 21, 2026, 10:17 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- investigating Apr 21, 2026, 11:38 AM UTC
We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.
- identified Apr 21, 2026, 12:32 PM UTC
Airtel Malawi is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- monitoring Apr 21, 2026, 02:07 PM UTC
A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Apr 21, 2026, 03:28 PM UTC
This incident has been resolved.
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