pawaPay incident

Performance degradation affecting Malawi Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 21, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 09:47 AM UTC
Resolved
Apr 21, 2026, 03:28 PM UTC
Duration
5h 40m
Detected by Pingoru
Apr 21, 2026, 09:47 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Apr 21, 2026, 09:47 AM UTC

    We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.

  2. monitoring Apr 21, 2026, 10:17 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. investigating Apr 21, 2026, 11:38 AM UTC

    We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.

  4. identified Apr 21, 2026, 12:32 PM UTC

    Airtel Malawi is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

  5. monitoring Apr 21, 2026, 02:07 PM UTC

    A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  6. resolved Apr 21, 2026, 03:28 PM UTC

    This incident has been resolved.