pawaPay incident

Performance degradation affecting Mozambique Movitel MMO services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 21, 2026 affecting Vodacom :: Web Deposit and Vodacom :: Payout and 1 more component, lasting 6h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 01:28 AM UTC
Resolved
Apr 21, 2026, 08:27 AM UTC
Duration
6h 58m
Detected by Pingoru
Apr 21, 2026, 01:28 AM UTC

Affected components

Vodacom :: Web DepositVodacom :: PayoutMovitel :: Web DepositMovitel :: Payout

Update timeline

  1. identified Apr 21, 2026, 01:28 AM UTC

    We have identified instability in Mozambique Movitel services. We have escalated this to the MMO for resolution.

  2. identified Apr 21, 2026, 01:39 AM UTC

    We have identified instability in Mozambique Movitel services. We have escalated this to the MMO for resolution.

  3. identified Apr 21, 2026, 01:40 AM UTC

    We have identified instability in Mozambique Movitel services. We have escalated this to the MMO for resolution.

  4. identified Apr 21, 2026, 01:41 AM UTC

    We have identified instability in Mozambique Movitel services. We have escalated this to the MMO for resolution.

  5. monitoring Apr 21, 2026, 06:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 21, 2026, 08:27 AM UTC

    This incident has been resolved.