pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on April 20, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 10h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 06:14 PM UTC
Resolved
Apr 21, 2026, 05:05 AM UTC
Duration
10h 51m
Detected by Pingoru
Apr 20, 2026, 06:14 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Apr 20, 2026, 06:14 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. investigating Apr 20, 2026, 06:15 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  3. investigating Apr 20, 2026, 06:26 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  4. monitoring Apr 21, 2026, 02:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 21, 2026, 05:05 AM UTC

    The incident has been resolved. We apologise for the inconvenience.