pawaPay incident
Performance degradation affecting Zambia Zamtel services
Major Vendor's status page →
Resolved after 10 hours 51 minutes, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on April 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit
Update timeline
- investigating Apr 20, 2026, 06:14 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- investigating Apr 20, 2026, 06:15 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- investigating Apr 20, 2026, 06:26 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- monitoring Apr 21, 2026, 02:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 05:05 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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