pawaPay incident

Performance degradation affecting Zambia Zamtel services

Resolved after 4 hours 32 minutes, affecting Zamtel :: USSD Deposit, on October 22, 2026.

monitoring Oct 22, 2026, 12:06 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 22, 2026, 10:38 AM UTC
Resolved
Oct 22, 2026, 03:10 PM UTC
Duration
4h 32m
Detected by Pingoru
Oct 22, 2026, 10:38 AM UTC

Affected components

Zamtel :: USSD Deposit

Update timeline

  1. identified Oct 22, 2026, 10:38 AM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Oct 22, 2026, 12:06 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 22, 2026, 03:10 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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