pawaPay incident

Performance degradation affecting Tanzania Halotel services

pawaPay experienced a major incident on May 5, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started: May 05, 2026, 07:05 PM UTC
Resolved: May 06, 2026, 12:01 AM UTC
Duration: 4h 55m
Detected by Pingoru: May 05, 2026, 07:05 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

investigating May 05, 2026, 07:05 PM UTC

We are experiencing an outage in the Tanzania Halotel services. We are investigating the issue.
monitoring May 05, 2026, 07:27 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.
resolved May 06, 2026, 12:01 AM UTC

The incident has been resolved. We apologise for the inconvenience.

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