pawaPay incident

Performance degradation affecting Mali Orange services

Resolved after 2 hours 26 minutes, affecting Orange :: Web deposit, on October 20, 2026.

monitoring Oct 21, 2026, 12:43 AM UTC

A fix has been deployed by Mali Orange. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 20, 2026, 11:00 PM UTC
Resolved
Oct 21, 2026, 01:27 AM UTC
Duration
2h 26m
Detected by Pingoru
Oct 20, 2026, 11:00 PM UTC

Affected components

Orange :: Web deposit

Update timeline

  1. investigating Oct 20, 2026, 11:00 PM UTC

    We are experiencing an outage of the Mali Orange services. We are investigating the issue.

  2. monitoring Oct 20, 2026, 11:26 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Oct 20, 2026, 11:43 PM UTC

    We have identified instability in Mali Orange services. We have escalated this to the MMO for resolution.

  4. monitoring Oct 21, 2026, 12:43 AM UTC

    A fix has been deployed by Mali Orange. We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Oct 21, 2026, 01:27 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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