pawaPay incident
Performance degradation affecting Malawi Airtel services
Resolved after 2 hours 48 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on October 17, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Oct 17, 2026, 06:35 PM UTC
We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
- identified Oct 17, 2026, 08:00 PM UTC
This is a quick update to inform you that we are still experiencing an outage in this gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 17, 2026, 08:40 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 17, 2026, 09:24 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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