pawaPay incident

Performance degradation affecting Uganda Airtel services

Resolved after 3 hours 35 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on October 14, 2026.

monitoring Oct 14, 2026, 11:32 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 14, 2026, 10:30 PM UTC
Resolved
Oct 15, 2026, 02:05 AM UTC
Duration
3h 35m
Detected by Pingoru
Oct 14, 2026, 10:30 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Oct 14, 2026, 10:30 PM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. monitoring Oct 14, 2026, 11:32 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 15, 2026, 02:05 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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