Resolved after 12 hours 25 minutes, affecting Orange :: Web Deposit and Orange :: Payout, on October 10, 2026.
A fix has been deployed by DRC Orange. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 10, 2026, 10:15 PM UTC
We are experiencing degraded performance in the DRC Orange services. We are investigating the issue.
- investigating Oct 10, 2026, 10:30 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Oct 11, 2026, 04:31 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 11, 2026, 09:24 AM UTC
A fix has been deployed by DRC Orange. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 11, 2026, 10:40 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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