pawaPay incident
Performance degradation affecting Uganda Airtel services
Resolved after 14 hours 14 minutes, affecting Airtel :: USSD Deposit, on October 4, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Oct 04, 2026, 05:58 PM UTC
We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
- identified Oct 05, 2026, 04:54 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Uganda USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 05, 2026, 06:54 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 05, 2026, 08:13 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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