pawaPay incident

Performance degradation affecting Airtel OpenAPI services

Resolved after 1 hour 55 minutes, affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more, on October 2, 2026.

monitoring Oct 02, 2026, 12:13 PM UTC

We are seeing improvements in success rates across the affected services and will continue monitoring the incident.

Started
Oct 02, 2026, 11:24 AM UTC
Resolved
Oct 02, 2026, 01:19 PM UTC
Duration
1h 55m
Detected by Pingoru
Oct 02, 2026, 11:24 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: PayoutAirtel :: PayoutAirtel :: Betting :: Web DepositAirtel :: Payout

Update timeline

  1. identified Oct 02, 2026, 11:24 AM UTC

    We have identified instability in Airtel services in the following market(s): DRC, Congo B, Gabon, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.

  2. monitoring Oct 02, 2026, 12:13 PM UTC

    We are seeing improvements in success rates across the affected services and will continue monitoring the incident.

  3. resolved Oct 02, 2026, 01:19 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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