Performance degradation affecting Zamtel NFS Zambia services

Update timeline

1. investigating Sep 29, 2026, 01:39 PM UTC

   We are experiencing an outage of the Zamtel NFS Zambia services. We are investigating the issue.

2. investigating Sep 29, 2026, 03:42 PM UTC

   This is a quick update to inform you that we are still experiencing an outage in our NFS Zamtel Zambia payout and Zamtel Zambia USSD gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

3. investigating Sep 29, 2026, 04:31 PM UTC

   This is a quick update to inform you that we are still experiencing an outage in our Zamtel NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

4. investigating Sep 29, 2026, 04:33 PM UTC

   This is a quick update to inform you that we are still experiencing an outage in our Zamtel NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

5. investigating Sep 30, 2026, 02:42 AM UTC

   This is a quick update to inform you that we are still experiencing an outage in our Zamtel NFS Zambia payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

6. monitoring Sep 30, 2026, 06:28 AM UTC

   A fix has been deployed by our engineering team. We are seeing improvements in success rates and will continue monitoring the incident.

7. resolved Sep 30, 2026, 07:29 AM UTC

   The incident has been resolved. We apologise for the inconvenience.