pawaPay incident

Performance degradation affecting Malawi Airtel services

Resolved after 3 hours 6 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on September 18, 2026.

monitoring Sep 18, 2026, 06:59 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Sep 18, 2026, 04:16 AM UTC
Resolved
Sep 18, 2026, 07:22 AM UTC
Duration
3h 6m
Detected by Pingoru
Sep 18, 2026, 04:16 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Sep 18, 2026, 04:16 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Sep 18, 2026, 06:59 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 18, 2026, 07:22 AM UTC

    This incident has been resolved.

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