pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 7 hours 51 minutes, affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more, on September 16, 2026.

monitoring Sep 16, 2026, 06:44 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 16, 2026, 04:19 PM UTC
Resolved
Sep 17, 2026, 12:11 AM UTC
Duration
7h 51m
Detected by Pingoru
Sep 16, 2026, 04:19 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Sep 16, 2026, 04:19 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Sep 16, 2026, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 12:11 AM UTC

    This incident has been resolved.

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