pawaPay incident

Performance degradation affecting Tanzania Halotel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 3, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 11:21 AM UTC
Resolved
May 03, 2026, 03:15 PM UTC
Duration
3h 54m
Detected by Pingoru
May 03, 2026, 11:21 AM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified May 03, 2026, 11:21 AM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. monitoring May 03, 2026, 12:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 03, 2026, 03:15 PM UTC

    This incident has been resolved.