pawaPay incident
Performance degradation affecting Nigeria Airtel services
Resolved after 8 hours 29 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on September 11, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Sep 11, 2026, 05:08 PM UTC
We have identified instability in Nigeria Airtel services. We have escalated this to the MMO for resolution.
- identified Sep 11, 2026, 06:06 PM UTC
This is a quick update to inform you that we are now experiencing an outage] in our Nigeria Airtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 11, 2026, 07:52 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Sep 11, 2026, 08:36 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Nigeria Airtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 12, 2026, 12:03 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 12, 2026, 01:37 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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