pawaPay incident
Performance degradation affecting Nigeria PalmPay services
Resolved after 21 hours 17 minutes, affecting PalmPay :: Web Deposit and PalmPay :: Payout, on September 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Sep 08, 2026, 08:23 AM UTC
We have identified instability in Nigeria PalmPay services. We have escalated this to the MMO for resolution.
- identified Sep 08, 2026, 10:05 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Palmpay Nigeria payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 09, 2026, 03:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 05:41 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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