pawaPay incident

Performance outage affecting Rwanda Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 2, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 03:47 PM UTC
Resolved
May 02, 2026, 03:56 PM UTC
Duration
8m
Detected by Pingoru
May 02, 2026, 03:47 PM UTC

Affected components

Airtel :: Web DepositAirtel :: PayoutMTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating May 02, 2026, 03:47 PM UTC

    We are experiencing an outage of the Rwanda Airtel services. We are investigating the issue.

  2. investigating May 02, 2026, 03:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 02, 2026, 03:56 PM UTC

    The incident has been resolved. We apologise for the inconvenience.