Patients Know Best incident

UK production outage

Resolved after 22 hours 6 minutes, affecting PKB Website and PKB Website (PKB Website — UK Production environment), on July 9, 2026.

investigating Jul 09, 2026, 08:20 AM UTC

We have identified an outage last night between 18:08 and 18:23. We are continuing to investigate the cause of this issue to help mitigate this in future. We apologise for any inconvenience that has been caused and thank you for your patience. If you require any support during this time, please contact our team at [email protected].

Started
Jul 09, 2026, 08:20 AM UTC
Resolved
Jul 10, 2026, 06:27 AM UTC
Duration
22h 6m
Detected by Pingoru
Jul 09, 2026, 08:20 AM UTC

Affected components

PKB WebsitePKB Website (PKB Website — UK Production environment)

Update timeline

  1. investigating Jul 09, 2026, 08:20 AM UTC

    We have identified an outage last night between 18:08 and 18:23. We are continuing to investigate the cause of this issue to help mitigate this in future. We apologise for any inconvenience that has been caused and thank you for your patience. If you require any support during this time, please contact our team at [email protected].

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