Patients Know Best incident

Delays in processing new medication, appointment & diagnoses data

Patients Know Best experienced a minor incident on June 19, 2026 affecting PKB Website and PKB Website (UK Production environment), lasting 25m. The incident has been resolved; the full update timeline is below.

Started: Jun 19, 2026, 08:05 AM UTC
Resolved: Jun 19, 2026, 08:31 AM UTC
Duration: 25m
Detected by Pingoru: Jun 19, 2026, 08:05 AM UTC

Affected components

PKB WebsitePKB Website (UK Production environment)

Update timeline

monitoring Jun 19, 2026, 08:05 AM UTC

We are aware of an issue with processing new data into our FHIR store, which began at 22:04 on Thursday 18th of June. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications & diagnoses added since 22:04 last night are currently being processed and will appear in the UI in approximately 30 minutes.