Patients Know Best incident
Delays in processing new medication, appointment & diagnoses data
Resolved after 25 minutes, affecting PKB Website and PKB Website (PKB Website — UK Production environment), on June 19, 2026.
We are aware of an issue with processing new data into our FHIR store, which began at 22:04 on Thursday 18th of June. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications & diagnoses added since 22:04 last night are currently being processed and will appear in the UI in approximately 30 minutes.
Affected components
Update timeline
- monitoring Jun 19, 2026, 08:05 AM UTC
We are aware of an issue with processing new data into our FHIR store, which began at 22:04 on Thursday 18th of June. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications & diagnoses added since 22:04 last night are currently being processed and will appear in the UI in approximately 30 minutes.
Your product runs on more than Patients Know Best
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services