Patients Know Best incident
Performance issues on UK QuestionnaireResponse endpoint
Resolved after 19 hours 7 minutes, affecting PKB Website and PKB Website (PKB Website — UK Production environment), on May 14, 2026.
Our team have now identified the cause of the issue and are working on releasing a fix as soon as possible. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].
Affected components
Update timeline
- investigating May 14, 2026, 10:38 AM UTC
We are currently experiencing an issue with performance on our QuestionnaireResponse endpoint and users may experience issues with advanced questionnaires. Our team is working to resolve this as a priority and we will provide a further update when this is complete. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].
- identified May 14, 2026, 01:12 PM UTC
Our team have now identified the cause of the issue and are working on releasing a fix as soon as possible. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].
Your product runs on more than Patients Know Best
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services