Patients Know Best incident
Issue with appointment email notifications on EU environment
Ongoing since 09:12 AM UTC, affecting PKB Website and PKB Website (PKB Website — EU Production environment) and 1 more.
Since 22 October 2026, patients at organisations on our EU and education production haven’t received email notifications for new, changed or cancelled appointments. Appointment data was recorded correctly throughout, and patients could still see their appointments after logging in. UK production and other environments are unaffected
Affected components
Update timeline
- identified Nov 02, 2026, 09:12 AM UTC
Since 22 October 2026, patients at organisations on our EU and education production haven’t received email notifications for new, changed or cancelled appointments. Appointment data was recorded correctly throughout, and patients could still see their appointments after logging in. UK production and other environments are unaffected
Your product runs on more than Patients Know Best
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services