pascom ONE Outage History
pascom ONE is up right nowPingoru has recorded 15 incidents for pascom ONE: 14 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 113 (0%) |
Incidents, newest first
Minor October 26, 2026 Some beta instances not available 11m VoIP Services, Client Services, Web Services
Started Oct 26, 2026, 07:59 AM UTC· resolved Oct 26, 2026, 08:11 AM UTC
- investigating Oct 26, 2026, 07:59 AM UTC
We see some beta instances failing due to a faulty service. Investigating and working on it.
- resolved Oct 26, 2026, 08:11 AM UTC
Restarting affected service solved the issue. Cause was an unusual memory behavior and we are investigating further to avoid this in the future.
Minor September 29, 2026 Transcriptions broken 42m Client Services
Started Sep 29, 2026, 07:28 AM UTC· resolved Sep 29, 2026, 08:10 AM UTC
- investigating Sep 29, 2026, 07:28 AM UTC
Transcription backend unresponsive, investigating
- resolved Sep 29, 2026, 08:10 AM UTC
Backend operatior identified and solved the problem.
Minor September 18, 2026 WhatsApp Routing outage 43m Client Services
Started Sep 18, 2026, 09:55 AM UTC· resolved Sep 18, 2026, 10:38 AM UTC
- investigating Sep 18, 2026, 09:55 AM UTC
Currently, WhatsApp messages cannot be received. We are investigating.
- resolved Sep 18, 2026, 10:38 AM UTC
The issue with WhatsApp messages has been resolved. Our investigation indicates that service availability and functionality remained largely unaffected, with only a limited number of customers potentially experiencing intermittent impact. We will continue to monitor the service closely.
Minor September 16, 2026 Connection to 3rd party trunks briefly interrupted 18m VoIP Services
Started Sep 16, 2026, 05:02 AM UTC· resolved Sep 16, 2026, 05:20 AM UTC
- investigating Sep 16, 2026, 05:02 AM UTC
Due to some network issues at one component, 3rd party trunks were offline for a short moment. Issue started at 7:02, trunks started re-registering around 7:08. It may take some more minutes until all trunks are back online due to rate limits on the 3rd party side.
- resolved Sep 16, 2026, 05:20 AM UTC
Resolved
Minor June 24, 2026 Transcriptions broken 22m Client Services
Started Jun 24, 2026, 09:32 AM UTC· resolved Jun 24, 2026, 09:54 AM UTC
- investigating Jun 24, 2026, 09:32 AM UTC
Due to API errors on the backend transcriptions are failing ATM.
- resolved Jun 24, 2026, 09:54 AM UTC
The transcription backend API responds successfull again, issue solved.
Minor May 28, 2026 Proxy Outage 10m VoIP Services, Client Services
Started May 28, 2026, 11:52 AM UTC· resolved May 28, 2026, 12:03 PM UTC
- identified May 28, 2026, 11:52 AM UTC
One proxy server died, assigned endpoints will have dropped calls, some clients will also start to reconnect on healthy proxy. Should recover soon.
- resolved May 28, 2026, 12:03 PM UTC
Services on that proxy recovered, all operational again. Assuming HW failure at the moment, will start investigating on the cause now to improve stability.
Minor April 8, 2026 my.pascom.net currently not available 12m my.pascom.net
Started Apr 08, 2026, 07:49 PM UTC· resolved Apr 08, 2026, 08:01 PM UTC
- investigating Apr 08, 2026, 07:49 PM UTC
Investigating, my.pascom.net is currently not available.
- resolved Apr 08, 2026, 08:01 PM UTC
my.pascom.net is available agian, outage was due to a temporal internal DNS failure.
Minor March 17, 2026 Client/phone and trunk short outage due to network hickup 5m VoIP Services, Client Services
Started Mar 17, 2026, 03:45 PM UTC· resolved Mar 17, 2026, 03:50 PM UTC
- investigating Mar 17, 2026, 03:45 PM UTC
We experienced a short interruption of some endpoint and some third party trunk registrations, most likely due to some network problem somewhere. It disappeared without manual interaction within five minutes. Due to retry timeouts, clients or trunks may have been unregistered a bit longer.
- resolved Mar 17, 2026, 03:50 PM UTC
Resolved
Minor March 9, 2026 Some hardware endpoints are losing their SIP registrations. 1d 3h VoIP Services
Started Mar 09, 2026, 11:10 AM UTC· resolved Mar 10, 2026, 02:17 PM UTC
- investigating Mar 09, 2026, 11:10 AM UTC
Some hardware endpoints are losing their SIP registrations.
- resolved Mar 10, 2026, 02:17 PM UTC
The issue was caused by a load balancer configuration change that was supposed to be invisible. Only a small number of pbxes were affected. After rollback of the change, the service has been restored for all customers.
Notice March 4, 2026 pascom Trunk calls outbound failed – VoIP Services
Started Mar 04, 2026, 07:42 AM UTC· resolved Mar 04, 2026, 07:42 AM UTC
No vendor updates were posted for this incident.
Minor February 24, 2026 Calls disconnected 39m VoIP Services
Started Feb 24, 2026, 10:59 AM UTC· resolved Feb 24, 2026, 11:38 AM UTC
- investigating Feb 24, 2026, 10:59 AM UTC
We see some SBCs (handling VoIP Registration and calls) dropping calls, investigating.
- investigating Feb 24, 2026, 11:10 AM UTC
Services recovered, still investigating what caused the connection drops on our SBCs
- resolved Feb 24, 2026, 11:38 AM UTC
Some stuck TCP Connection caused high load over all SBCs simultaneously. Will continue to investigate and taking countermeasures accordingly. Closing this issue for now since all service are operating.
Minor January 20, 2026 my.pascom.net outage 12m my.pascom.net
Started Jan 20, 2026, 08:34 AM UTC· resolved Jan 20, 2026, 08:46 AM UTC
- investigating Jan 20, 2026, 08:34 AM UTC
my.pascom.net is currently not available due to a host outage. Service should recover soon.
- resolved Jan 20, 2026, 08:46 AM UTC
Service up and running again.
Minor January 14, 2026 WhatsApp messages can't be delivered 11h 10m Client Services
Started Jan 14, 2026, 10:09 AM UTC· resolved Jan 14, 2026, 09:19 PM UTC
- identified Jan 14, 2026, 10:09 AM UTC
Today’s WhatsApp messages can not be delivered due to a broken connection. A connection reset has to be done tonigh between 22-23 pm. We expect messaged to be delivered afterwards (so they should not be lost). We are also working on a more reliable connection and are sorry for the inconvenience.
- resolved Jan 14, 2026, 09:19 PM UTC
Connection restored.
Minor November 6, 2025 High latency 4h 18m Client Services, Web Services
Started Nov 06, 2025, 08:59 AM UTC· resolved Nov 06, 2025, 01:18 PM UTC
- investigating Nov 06, 2025, 08:59 AM UTC
We see high latency on a lot of requests.
- resolved Nov 06, 2025, 01:18 PM UTC
We see latency recovering and found the cause. We will update the component that leads to this slow experience tonight to fully solve it, because it will cause a short reconnect of the clients. Due to less load on the afternoon we do not expect that latency becomes that high again.
Minor August 12, 2025 pascom one number management currently only restricted available 162d 23h Web Services
Started Aug 12, 2025, 11:26 AM UTC· resolved Jan 22, 2026, 10:37 AM UTC
No vendor updates were posted for this incident.