pascom ONE Outage History

pascom ONE is up right now

pascom ONE had 14 outages in the last 2 years totaling 3957h 39m of downtime — averaging 0.6 incidents per month.

There were 14 pascom ONE outages since August 12, 2025 totaling 3957h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pascom.net

Minor September 18, 2026

WhatsApp Routing outage

Detected by Pingoru
Sep 18, 2026, 09:55 AM UTC
Resolved
Sep 18, 2026, 10:38 AM UTC
Duration
43m
Affected: Client Services
Timeline · 2 updates
  1. investigating Sep 18, 2026, 09:55 AM UTC

    Currently, WhatsApp messages cannot be received. We are investigating.

  2. resolved Sep 18, 2026, 10:38 AM UTC

    The issue with WhatsApp messages has been resolved. Our investigation indicates that service availability and functionality remained largely unaffected, with only a limited number of customers potentially experiencing intermittent impact. We will continue to monitor the service closely.

Read the full incident report →

Minor September 16, 2026

Connection to 3rd party trunks briefly interrupted

Detected by Pingoru
Sep 16, 2026, 05:02 AM UTC
Resolved
Sep 16, 2026, 05:20 AM UTC
Duration
18m
Affected: VoIP Services
Timeline · 2 updates
  1. investigating Sep 16, 2026, 05:02 AM UTC

    Due to some network issues at one component, 3rd party trunks were offline for a short moment. Issue started at 7:02, trunks started re-registering around 7:08. It may take some more minutes until all trunks are back online due to rate limits on the 3rd party side.

  2. resolved Sep 16, 2026, 05:20 AM UTC

    Resolved

Read the full incident report →

Minor June 24, 2026

Transcriptions broken

Detected by Pingoru
Jun 24, 2026, 09:32 AM UTC
Resolved
Jun 24, 2026, 09:54 AM UTC
Duration
22m
Affected: Client Services
Timeline · 2 updates
  1. investigating Jun 24, 2026, 09:32 AM UTC

    Due to API errors on the backend transcriptions are failing ATM.

  2. resolved Jun 24, 2026, 09:54 AM UTC

    The transcription backend API responds successfull again, issue solved.

Read the full incident report →

Minor May 28, 2026

Proxy Outage

Detected by Pingoru
May 28, 2026, 11:52 AM UTC
Resolved
May 28, 2026, 12:03 PM UTC
Duration
10m
Affected: VoIP ServicesClient Services
Timeline · 2 updates
  1. identified May 28, 2026, 11:52 AM UTC

    One proxy server died, assigned endpoints will have dropped calls, some clients will also start to reconnect on healthy proxy. Should recover soon.

  2. resolved May 28, 2026, 12:03 PM UTC

    Services on that proxy recovered, all operational again. Assuming HW failure at the moment, will start investigating on the cause now to improve stability.

Read the full incident report →

Minor April 8, 2026

my.pascom.net currently not available

Detected by Pingoru
Apr 08, 2026, 07:49 PM UTC
Resolved
Apr 08, 2026, 08:01 PM UTC
Duration
12m
Affected: my.pascom.net
Timeline · 2 updates
  1. investigating Apr 08, 2026, 07:49 PM UTC

    Investigating, my.pascom.net is currently not available.

  2. resolved Apr 08, 2026, 08:01 PM UTC

    my.pascom.net is available agian, outage was due to a temporal internal DNS failure.

Read the full incident report →

Minor March 17, 2026

Client/phone and trunk short outage due to network hickup

Detected by Pingoru
Mar 17, 2026, 03:45 PM UTC
Resolved
Mar 17, 2026, 03:50 PM UTC
Duration
5m
Affected: VoIP ServicesClient Services
Timeline · 2 updates
  1. investigating Mar 17, 2026, 03:45 PM UTC

    We experienced a short interruption of some endpoint and some third party trunk registrations, most likely due to some network problem somewhere. It disappeared without manual interaction within five minutes. Due to retry timeouts, clients or trunks may have been unregistered a bit longer.

  2. resolved Mar 17, 2026, 03:50 PM UTC

    Resolved

Read the full incident report →

Minor March 9, 2026

Some hardware endpoints are losing their SIP registrations.

Detected by Pingoru
Mar 09, 2026, 11:10 AM UTC
Resolved
Mar 10, 2026, 02:17 PM UTC
Duration
1d 3h
Affected: VoIP Services
Timeline · 2 updates
  1. investigating Mar 09, 2026, 11:10 AM UTC

    Some hardware endpoints are losing their SIP registrations.

  2. resolved Mar 10, 2026, 02:17 PM UTC

    The issue was caused by a load balancer configuration change that was supposed to be invisible. Only a small number of pbxes were affected. After rollback of the change, the service has been restored for all customers.

Read the full incident report →

Minor February 24, 2026

Calls disconnected

Detected by Pingoru
Feb 24, 2026, 10:59 AM UTC
Resolved
Feb 24, 2026, 11:38 AM UTC
Duration
39m
Affected: VoIP Services
Timeline · 3 updates
  1. investigating Feb 24, 2026, 10:59 AM UTC

    We see some SBCs (handling VoIP Registration and calls) dropping calls, investigating.

  2. investigating Feb 24, 2026, 11:10 AM UTC

    Services recovered, still investigating what caused the connection drops on our SBCs

  3. resolved Feb 24, 2026, 11:38 AM UTC

    Some stuck TCP Connection caused high load over all SBCs simultaneously. Will continue to investigate and taking countermeasures accordingly. Closing this issue for now since all service are operating.

Read the full incident report →

Minor January 20, 2026

my.pascom.net outage

Detected by Pingoru
Jan 20, 2026, 08:34 AM UTC
Resolved
Jan 20, 2026, 08:46 AM UTC
Duration
12m
Affected: my.pascom.net
Timeline · 2 updates
  1. investigating Jan 20, 2026, 08:34 AM UTC

    my.pascom.net is currently not available due to a host outage. Service should recover soon.

  2. resolved Jan 20, 2026, 08:46 AM UTC

    Service up and running again.

Read the full incident report →

Minor January 14, 2026

WhatsApp messages can't be delivered

Detected by Pingoru
Jan 14, 2026, 10:09 AM UTC
Resolved
Jan 14, 2026, 09:19 PM UTC
Duration
11h 10m
Affected: Client Services
Timeline · 2 updates
  1. identified Jan 14, 2026, 10:09 AM UTC

    Today’s WhatsApp messages can not be delivered due to a broken connection. A connection reset has to be done tonigh between 22-23 pm. We expect messaged to be delivered afterwards (so they should not be lost). We are also working on a more reliable connection and are sorry for the inconvenience.

  2. resolved Jan 14, 2026, 09:19 PM UTC

    Connection restored.

Read the full incident report →

Minor November 6, 2025

High latency

Detected by Pingoru
Nov 06, 2025, 08:59 AM UTC
Resolved
Nov 06, 2025, 01:18 PM UTC
Duration
4h 18m
Affected: Client ServicesWeb Services
Timeline · 2 updates
  1. investigating Nov 06, 2025, 08:59 AM UTC

    We see high latency on a lot of requests.

  2. resolved Nov 06, 2025, 01:18 PM UTC

    We see latency recovering and found the cause. We will update the component that leads to this slow experience tonight to fully solve it, because it will cause a short reconnect of the clients. Due to less load on the afternoon we do not expect that latency becomes that high again.

Read the full incident report →

Minor October 23, 2025

Connection loss (client)

Detected by Pingoru
Oct 23, 2025, 08:26 AM UTC
Resolved
Oct 23, 2025, 08:52 AM UTC
Duration
26m
Affected: VoIP ServicesClient Services
Timeline · 2 updates
  1. investigating Oct 23, 2025, 08:26 AM UTC

    We se some connection drops, investigating.

  2. resolved Oct 23, 2025, 08:52 AM UTC

    Found a service crash causing the connection drops. Service is healthy again and improvements to prevent future crashes on that service are planned.

Read the full incident report →