pascom ONE incident

Calls disconnected

Minor Resolved View vendor source →
Started
Feb 24, 2026, 10:59 AM UTC
Resolved
Feb 24, 2026, 11:38 AM UTC
Duration
39m
Detected by Pingoru
Feb 24, 2026, 10:59 AM UTC

Affected components

VoIP Services

Update timeline

  1. investigating Feb 24, 2026, 10:59 AM UTC

    We see some SBCs (handling VoIP Registration and calls) dropping calls, investigating.

  2. investigating Feb 24, 2026, 11:10 AM UTC

    Services recovered, still investigating what caused the connection drops on our SBCs

  3. resolved Feb 24, 2026, 11:38 AM UTC

    Some stuck TCP Connection caused high load over all SBCs simultaneously. Will continue to investigate and taking countermeasures accordingly. Closing this issue for now since all service are operating.

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