pascom ONE experienced a minor incident on February 24, 2026 affecting VoIP Services, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
VoIP Services
Update timeline
- investigating Feb 24, 2026, 10:59 AM UTC
We see some SBCs (handling VoIP Registration and calls) dropping calls, investigating.
- investigating Feb 24, 2026, 11:10 AM UTC
Services recovered, still investigating what caused the connection drops on our SBCs
- resolved Feb 24, 2026, 11:38 AM UTC
Some stuck TCP Connection caused high load over all SBCs simultaneously. Will continue to investigate and taking countermeasures accordingly. Closing this issue for now since all service are operating.