pascom ONE incident

High latency

Minor Resolved View vendor source →

pascom ONE experienced a minor incident on November 6, 2025 affecting Client Services and Web Services, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 08:59 AM UTC
Resolved
Nov 06, 2025, 01:18 PM UTC
Duration
4h 18m
Detected by Pingoru
Nov 06, 2025, 08:59 AM UTC

Affected components

Client ServicesWeb Services

Update timeline

  1. investigating Nov 06, 2025, 08:59 AM UTC

    We see high latency on a lot of requests.

  2. resolved Nov 06, 2025, 01:18 PM UTC

    We see latency recovering and found the cause. We will update the component that leads to this slow experience tonight to fully solve it, because it will cause a short reconnect of the clients. Due to less load on the afternoon we do not expect that latency becomes that high again.