pascom ONE incident

Some hardware endpoints are losing their SIP registrations.

Minor Resolved View vendor source →

pascom ONE experienced a minor incident on March 9, 2026 affecting VoIP Services, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 11:10 AM UTC
Resolved
Mar 10, 2026, 02:17 PM UTC
Duration
1d 3h
Detected by Pingoru
Mar 09, 2026, 11:10 AM UTC

Affected components

VoIP Services

Update timeline

  1. investigating Mar 09, 2026, 11:10 AM UTC

    Some hardware endpoints are losing their SIP registrations.

  2. resolved Mar 10, 2026, 02:17 PM UTC

    The issue was caused by a load balancer configuration change that was supposed to be invisible. Only a small number of pbxes were affected. After rollback of the change, the service has been restored for all customers.