Parchment incident

Regular Maintenance

Notice Resolved View vendor source →
Started
Mar 28, 2026, 04:02 PM UTC
Resolved
Mar 28, 2026, 07:17 PM UTC
Duration
3h 14m
Detected by Pingoru
Mar 28, 2026, 04:02 PM UTC

Affected components

LoginEllucian eTranscriptsFedExAnnotation ServicesEmail Notification ServiceEmail Notification ServiceEmail Notification ServiceCredit Card ProcessingOrderingParchment Award - Transcript ServiceseScrip-Safe PrinterUSPSDocument Import ServicesSearch Clusters & NoSQL StorageGIS IntegrationGIS IntegrationEmail Notification ServicePayment / JPMChaseParchment Award - Diploma, Certificate, Badge, CLRRoboRegistrarParchment PrintSearch Clusters & NoSQL StorageSMS & Phone ServicesSearch Clusters & NoSQL StorageSearch Clusters & NoSQL StorageIP Printing & Digital SigningParchment Analyze/RecruitParchment SupportViewerSMS & Phone ServicesSMS & Phone ServicesScribCheckCourse and Credit Solutions (Quottly) - Web ApplicationSalesforce / Parchment Help CenterSMS & Phone ServicesCourse and Credit Solutions (Quottly) - IntegrationGlobalSignSearch Clusters & NoSQL StorageEtrans System

Update timeline

  1. investigating Mar 28, 2026, 04:02 PM UTC

    We will be undergoing scheduled maintenance during this time.

  2. investigating Mar 28, 2026, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 28, 2026, 07:17 PM UTC

    Maintenance has been completed.

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