Parchment experienced a major incident on December 1, 2025 affecting Ordering, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering
Update timeline
- investigating Dec 01, 2025, 04:56 PM UTC
We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.
- monitoring Dec 01, 2025, 07:46 PM UTC
We have implemented a fix and see orders from earlier in the day beginning to process. We anticipate that things will return to normal within the next 2 hours at current rates.
- resolved Dec 01, 2025, 09:25 PM UTC
All backlogged orders have been processed and new orders are being fulfilled as expected.