Parchment incident

Page does not load when attempting to place a SAIR or RAIR order

Minor Ongoing View vendor source →
Started
May 05, 2026, 04:41 PM UTC
Resolved
Ongoing
Duration
● 2h 10m
Detected by Pingoru
May 05, 2026, 04:41 PM UTC

Affected components

Parchment Award - Transcript Services

Update timeline

  1. identified May 05, 2026, 04:41 PM UTC

    We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

  2. monitoring May 05, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

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