Parchment experienced a minor incident on May 5, 2026 affecting Login, lasting 23h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Login
Update timeline
- identified May 05, 2026, 03:43 PM UTC
We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
- resolved May 06, 2026, 03:04 PM UTC
A fix has been implemented and all formats of phone numbers are accepted.