Parchment Outage History

Parchment is up right now

Parchment had 45 outages in the last 2 years totaling 12719h 43m of downtime — averaging 1.8 incidents per month.

There were 45 Parchment outages since April 23, 2025 totaling 12719h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.parchment.com

Minor September 26, 2025

Canadian Postal Strike

Detected by Pingoru
Sep 26, 2025, 02:05 PM UTC
Resolved
Nov 19, 2025, 03:51 PM UTC
Duration
54d 1h
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLR
Timeline · 2 updates
  1. investigating Sep 26, 2025, 02:05 PM UTC

    Please be aware that Canadian mail and parcel processing and delivery will not occur for the entire duration of the Canadian national strike, and some Canadian post offices will be closed.

  2. resolved Nov 19, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025

Parchment.com Partial Outage

Detected by Pingoru
Sep 23, 2025, 07:27 PM UTC
Resolved
Sep 26, 2025, 08:02 PM UTC
Duration
3d
Timeline · 2 updates
  1. investigating Sep 23, 2025, 07:27 PM UTC

    We are investigating an issue with the parchment.com website where some users receive an "Error establishing REDIS connection" message on load. More information will be posted as available.

  2. resolved Sep 26, 2025, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2025

NeedMyTranscript Partial Disruption

Detected by Pingoru
Sep 22, 2025, 01:02 PM UTC
Resolved
Sep 22, 2025, 04:13 PM UTC
Duration
3h 10m
Timeline · 2 updates
  1. investigating Sep 22, 2025, 01:02 PM UTC

    We are investigating an issue with the NeedMyTranscript service that is preventing order placement and fulfillment.

  2. resolved Sep 22, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2025

AWS Transfer Service Login Interruptions

Detected by Pingoru
Sep 09, 2025, 01:45 PM UTC
Resolved
Sep 09, 2025, 08:00 PM UTC
Duration
6h 14m
Affected: Parchment Award - Transcript Services
Timeline · 3 updates
  1. identified Sep 09, 2025, 01:45 PM UTC

    We have identified and are implementing a fix for our SFTP services at sftp.aws.parchment.com to resolve intermittent login issues.

  2. monitoring Sep 09, 2025, 01:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2025, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

Recruit Fails to Load (ClientSide Error)

Detected by Pingoru
Aug 25, 2025, 02:48 PM UTC
Resolved
Aug 26, 2025, 12:18 PM UTC
Duration
21h 29m
Affected: Parchment Analyze/Recruit
Timeline · 3 updates
  1. investigating Aug 25, 2025, 02:48 PM UTC

    We are investigating an outage where the Recruit/Analyze service returns "Application error: a client-side exception has occurred (see the browser console for more information)."

  2. monitoring Aug 25, 2025, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2025, 12:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 19, 2025

Parchment Recruit Login

Detected by Pingoru
Aug 19, 2025, 04:06 PM UTC
Resolved
Aug 19, 2025, 04:22 PM UTC
Duration
16m
Affected: Parchment Analyze/Recruit
Timeline · 2 updates
  1. investigating Aug 19, 2025, 04:06 PM UTC

    We are currently investigating an issue with logins to the Parchment Recruit platform on recruit.parchment.com

  2. resolved Aug 19, 2025, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

SPEEDE Transcript and Acknowledgement Delays

Detected by Pingoru
Jul 23, 2025, 07:49 PM UTC
Resolved
Feb 25, 2026, 07:01 PM UTC
Duration
216d 23h
Affected: Parchment Award - Transcript Services
Timeline · 2 updates
  1. identified Jul 23, 2025, 07:49 PM UTC

    Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.

  2. resolved Feb 25, 2026, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 21, 2025

Order processing times

Detected by Pingoru
Jul 21, 2025, 06:50 PM UTC
Resolved
Jul 22, 2025, 07:43 PM UTC
Duration
1d
Affected: Parchment Award - Transcript Services
Timeline · 2 updates
  1. monitoring Jul 21, 2025, 06:50 PM UTC

    Please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.

  2. resolved Jul 22, 2025, 07:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2025

Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls

Detected by Pingoru
Jul 09, 2025, 04:55 PM UTC
Resolved
Jul 11, 2025, 06:32 PM UTC
Duration
2d 1h
Affected: Parchment Support
Timeline · 3 updates
  1. investigating Jul 09, 2025, 04:55 PM UTC

    We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.

  2. monitoring Jul 10, 2025, 08:06 PM UTC

    Our service provider has implemented a fix and are monitoring the results.

  3. resolved Jul 11, 2025, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2025

Triage Troubleshooting

Detected by Pingoru
Jul 03, 2025, 03:39 PM UTC
Resolved
Jul 03, 2025, 03:39 PM UTC
Duration
24s
Timeline · 2 updates
  1. investigating Jul 03, 2025, 03:39 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 03, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2025

Intermittent Login and Page Load Issues

Detected by Pingoru
Jul 03, 2025, 12:49 AM UTC
Resolved
Jul 03, 2025, 11:43 AM UTC
Duration
10h 53m
Affected: LoginParchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/Recruit
Timeline · 3 updates
  1. investigating Jul 03, 2025, 12:49 AM UTC

    We are currently investigating an issue with logging into the platform as well as increased page load times.

  2. monitoring Jul 03, 2025, 02:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2025, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2025

Investigating issues with Failing Payments

Detected by Pingoru
Jun 25, 2025, 09:02 PM UTC
Resolved
Jun 26, 2025, 06:23 PM UTC
Duration
21h 21m
Affected: Payment / JPMChase
Timeline · 5 updates
  1. investigating Jun 25, 2025, 09:02 PM UTC

    We are currently investigating

  2. monitoring Jun 25, 2025, 11:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 26, 2025, 01:35 AM UTC

    Errors experienced during payment after Noon PT on June 25 have been resolved. We value your time and appreciate your patience and understanding as we worked to resolve this problem.

  4. monitoring Jun 26, 2025, 02:02 PM UTC

    As part of our effort in resolving the payment gateway issue for learners we proactively attempted to reach out to learners that received an error during their ordering experience through two methods. We added messaging on our order form and sent an email alert from Parchment offering our apologies and informing the learners that the payment issue has been resolved and they will now be able to successfully place their orders. We apologize for the inconvenience this has caused and we will continue to monitor activity related to this issue.

  5. resolved Jun 26, 2025, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 14, 2025

Issues with support.parchment.com

Detected by Pingoru
Jun 14, 2025, 11:15 AM UTC
Resolved
Jun 26, 2025, 01:35 AM UTC
Duration
11d 14h
Affected: Parchment Support
Timeline · 2 updates
  1. investigating Jun 14, 2025, 11:15 AM UTC

    We are currently investigating an issue with support.parchment.com.

  2. resolved Jun 26, 2025, 01:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2025

Parchment.com Frontend Load Time Delay

Detected by Pingoru
Jun 09, 2025, 04:54 PM UTC
Resolved
Jun 09, 2025, 10:13 PM UTC
Duration
5h 19m
Timeline · 5 updates
  1. investigating Jun 09, 2025, 04:54 PM UTC

    We are investigating an issue with the frontend parchment.com website failing to consistently load. Backend services appear unaffected at this time.

  2. monitoring Jun 09, 2025, 05:24 PM UTC

    The frontend website at parchment.com appears to be loading consistently, we are monitoring the issue for continued health.

  3. investigating Jun 09, 2025, 07:19 PM UTC

    We are receiving reports of additional slowdown or timeouts when loading parchment.com. No backend services are impacted and we will continue investigating.

  4. monitoring Jun 09, 2025, 07:43 PM UTC

    The frontend website at parchment.com appears to be loading consistently, we are monitoring the issue for continued health.

  5. resolved Jun 09, 2025, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2025

Seasonal volume: Transcript Order Processing

Detected by Pingoru
Jun 02, 2025, 07:45 PM UTC
Resolved
Jun 26, 2025, 01:35 AM UTC
Duration
23d 5h
Affected: Parchment Award - Transcript Services
Timeline · 2 updates
  1. monitoring Jun 02, 2025, 07:45 PM UTC

    Due to seasonal transcript order volumes, please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.

  2. resolved Jun 26, 2025, 01:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2025

Maintenance Mode

Detected by Pingoru
May 28, 2025, 12:32 AM UTC
Resolved
May 28, 2025, 12:16 PM UTC
Duration
11h 44m
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/Recruit
Timeline · 2 updates
  1. investigating May 28, 2025, 12:32 AM UTC

    Performance may be impacted as we are going into a short maintenance mode.

  2. resolved May 28, 2025, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

Delay in screen response time

Detected by Pingoru
May 27, 2025, 06:11 PM UTC
Resolved
May 29, 2025, 11:00 PM UTC
Duration
2d 4h
Affected: OrderingParchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLR
Timeline · 3 updates
  1. investigating May 27, 2025, 06:11 PM UTC

    We're currently investigating an issue with the site being slow to respond. We will provide updates as soon as possible. We apologize for any inconveniences.

  2. monitoring May 28, 2025, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2025, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

Payment Processing errors reported

Detected by Pingoru
May 27, 2025, 04:42 PM UTC
Resolved
May 29, 2025, 11:00 PM UTC
Duration
2d 6h
Affected: OrderingPayment / JPMChase
Timeline · 3 updates
  1. investigating May 27, 2025, 04:42 PM UTC

    We are received reports regarding payment processing errors and are currently investigating

  2. monitoring May 28, 2025, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2025, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 20, 2025

Increased number of errors being reporting in the "In Process" queue

Detected by Pingoru
May 20, 2025, 03:13 PM UTC
Resolved
May 20, 2025, 06:39 PM UTC
Duration
3h 26m
Affected: Parchment Award - Transcript Services
Timeline · 2 updates
  1. identified May 20, 2025, 03:13 PM UTC

    We are currently working on fixing the orders in the processing queue that are in an error status as of this morning.

  2. resolved May 20, 2025, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2025

Longer than normal backlogs in International Customs Offices

Detected by Pingoru
Apr 23, 2025, 03:24 PM UTC
Resolved
Nov 19, 2025, 03:51 PM UTC
Duration
210d
Affected: FedExOrderingUSPS
Timeline · 2 updates
  1. identified Apr 23, 2025, 03:24 PM UTC

    We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

  2. resolved Nov 19, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →