Parchment Outage History
Parchment is up right nowPingoru has recorded 47 incidents for Parchment: 33 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 6 | 536 of 744 (72%) |
| June 2026 | 3 | 92 of 720 (13%) |
| July 2026 | 3 | 9 of 744 (1%) |
| August 2026 | 1 | 336 of 744 (45%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 1 | 6 of 585 (1%) |
Incidents, newest first
Major December 1, 2025 Delayed Order Fulfillment 4h 28m Ordering
Started Dec 01, 2025, 04:56 PM UTC· resolved Dec 01, 2025, 09:25 PM UTC
- investigating Dec 01, 2025, 04:56 PM UTC
We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.
- monitoring Dec 01, 2025, 07:46 PM UTC
We have implemented a fix and see orders from earlier in the day beginning to process. We anticipate that things will return to normal within the next 2 hours at current rates.
- resolved Dec 01, 2025, 09:25 PM UTC
All backlogged orders have been processed and new orders are being fulfilled as expected.
Notice November 21, 2025 Parchment.com, NeedMyTranscript.com redirection inconsistency 13h 35m Login
Started Nov 21, 2025, 03:52 PM UTC· resolved Nov 22, 2025, 05:28 AM UTC
- identified Nov 21, 2025, 03:52 PM UTC
We are investigating an issue where traffic requests starting at either parchment.com or needmytranscript.com (without www.) is inconsistently redirecting. Traffic to www.parchment.com should continue to function as expected. We will post more info as it becomes available.
- identified Nov 21, 2025, 09:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 22, 2025, 05:28 AM UTC
This incident has been resolved.
Minor November 21, 2025 Parchment.com redirection inconsistency –
Started Nov 21, 2025, 02:28 PM UTC· resolved Nov 21, 2025, 02:28 PM UTC
- resolved Nov 21, 2025, 02:34 PM UTC
We are investigating an issue where traffic routed to parchment.com without www is inconsistently redirecting. However, traffic to www.parchment.com should continue to function as expected. We will post more info as it becomes available.
Notice November 19, 2025 Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday. 12d 3h Parchment Print, Parchment Support
Started Nov 19, 2025, 03:57 PM UTC· resolved Dec 01, 2025, 07:15 PM UTC
- identified Nov 19, 2025, 03:57 PM UTC
Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.
- resolved Dec 01, 2025, 07:15 PM UTC
This incident has been resolved.
Major November 18, 2025 Quottly Outage due to Cloudflare 1h 49m Course and Credit Solutions (Quottly) - Web Application, Course and Credit Solutions (Quottly) - Integration
Started Nov 18, 2025, 01:46 PM UTC· resolved Nov 18, 2025, 03:35 PM UTC
- investigating Nov 18, 2025, 01:46 PM UTC
Some Parchment services, including Quottly connectors for the following schools, are unavailable due to the ongoing Cloudflare outage: articulation.usmd.edu courseshare.mus.edu coursesharing.highered.texas.gov flexreg.dce.ufl.edu register.hbcuv.org search.cvc.edu We will post here with more information as it becomes available.
- monitoring Nov 18, 2025, 02:34 PM UTC
We have implemented a workaround for search.cvc.edu, other endpoints are still affected by the Cloudflare outage. We will post more as info becomes available.
- monitoring Nov 18, 2025, 03:05 PM UTC
Quottly services are resolving, we anticipate no further disruption and will continue monitoring.
- resolved Nov 18, 2025, 03:35 PM UTC
This incident has been resolved.
Minor November 10, 2025 RoboSend/RoboRegistrar Orders Delayed 6h 32m RoboRegistrar
Started Nov 10, 2025, 02:13 PM UTC· resolved Nov 10, 2025, 08:46 PM UTC
- monitoring Nov 10, 2025, 02:13 PM UTC
We have identified and are monitoring a delay in orders for RoboRegistrar/RoboSend. We anticipate slower deliveries for these services and will update this notice with more information as needed.
- resolved Nov 10, 2025, 08:46 PM UTC
This incident has been resolved.
Minor October 27, 2025 Slow Order Processing 4h 52m Ordering
Started Oct 27, 2025, 02:29 PM UTC· resolved Oct 27, 2025, 07:22 PM UTC
- investigating Oct 27, 2025, 02:29 PM UTC
We are investigating a potential issue with the Parchment service where orders are slowly processing, more information will be shared here as it becomes available.
- resolved Oct 27, 2025, 07:22 PM UTC
After monitoring an applied fix, performance has been stable for the past several hours. Order processing is operating nominally.
Notice October 22, 2025 Parchment.com Degraded 17h 16m
Started Oct 22, 2025, 08:15 PM UTC· resolved Oct 23, 2025, 01:31 PM UTC
- investigating Oct 22, 2025, 08:15 PM UTC
We are investigating an issue with the parchment.com website where some users are unable to reach parchment.com intermittently. More information will be posted as available.
- resolved Oct 23, 2025, 01:31 PM UTC
This incident has been resolved.
Minor September 26, 2025 Canadian Postal Strike 54d 1h Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR
Started Sep 26, 2025, 02:05 PM UTC· resolved Nov 19, 2025, 03:51 PM UTC
- investigating Sep 26, 2025, 02:05 PM UTC
Please be aware that Canadian mail and parcel processing and delivery will not occur for the entire duration of the Canadian national strike, and some Canadian post offices will be closed.
- resolved Nov 19, 2025, 03:51 PM UTC
This incident has been resolved.
Major September 23, 2025 Parchment.com Partial Outage 3d
Started Sep 23, 2025, 07:27 PM UTC· resolved Sep 26, 2025, 08:02 PM UTC
- investigating Sep 23, 2025, 07:27 PM UTC
We are investigating an issue with the parchment.com website where some users receive an "Error establishing REDIS connection" message on load. More information will be posted as available.
- resolved Sep 26, 2025, 08:02 PM UTC
This incident has been resolved.
Notice September 22, 2025 NeedMyTranscript Partial Disruption 3h 10m
Started Sep 22, 2025, 01:02 PM UTC· resolved Sep 22, 2025, 04:13 PM UTC
- investigating Sep 22, 2025, 01:02 PM UTC
We are investigating an issue with the NeedMyTranscript service that is preventing order placement and fulfillment.
- resolved Sep 22, 2025, 04:13 PM UTC
This incident has been resolved.
Minor September 9, 2025 AWS Transfer Service Login Interruptions 6h 14m Parchment Award - Transcript Services
Started Sep 09, 2025, 01:45 PM UTC· resolved Sep 09, 2025, 08:00 PM UTC
- identified Sep 09, 2025, 01:45 PM UTC
We have identified and are implementing a fix for our SFTP services at sftp.aws.parchment.com to resolve intermittent login issues.
- monitoring Sep 09, 2025, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 08:00 PM UTC
This incident has been resolved.
Minor August 25, 2025 Recruit Fails to Load (ClientSide Error) 21h 29m Parchment Analyze/Recruit
Started Aug 25, 2025, 02:48 PM UTC· resolved Aug 26, 2025, 12:18 PM UTC
- investigating Aug 25, 2025, 02:48 PM UTC
We are investigating an outage where the Recruit/Analyze service returns "Application error: a client-side exception has occurred (see the browser console for more information)."
- monitoring Aug 25, 2025, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 12:18 PM UTC
This incident has been resolved.
Notice August 19, 2025 Parchment Recruit Login 16m Parchment Analyze/Recruit
Started Aug 19, 2025, 04:06 PM UTC· resolved Aug 19, 2025, 04:22 PM UTC
- investigating Aug 19, 2025, 04:06 PM UTC
We are currently investigating an issue with logins to the Parchment Recruit platform on recruit.parchment.com
- resolved Aug 19, 2025, 04:22 PM UTC
This incident has been resolved.
Minor July 23, 2025 SPEEDE Transcript and Acknowledgement Delays 216d 23h Parchment Award - Transcript Services
Started Jul 23, 2025, 07:49 PM UTC· resolved Feb 25, 2026, 07:01 PM UTC
- identified Jul 23, 2025, 07:49 PM UTC
Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.
- resolved Feb 25, 2026, 07:01 PM UTC
This incident has been resolved.
Notice July 21, 2025 Order processing times 1d Parchment Award - Transcript Services
Started Jul 21, 2025, 06:50 PM UTC· resolved Jul 22, 2025, 07:43 PM UTC
- monitoring Jul 21, 2025, 06:50 PM UTC
Please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.
- resolved Jul 22, 2025, 07:43 PM UTC
This incident has been resolved.
Minor July 9, 2025 Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls 2d 1h Parchment Support
Started Jul 09, 2025, 04:55 PM UTC· resolved Jul 11, 2025, 06:32 PM UTC
- investigating Jul 09, 2025, 04:55 PM UTC
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
- monitoring Jul 10, 2025, 08:06 PM UTC
Our service provider has implemented a fix and are monitoring the results.
- resolved Jul 11, 2025, 06:32 PM UTC
This incident has been resolved.
Minor July 3, 2025 Triage Troubleshooting 24s
Started Jul 03, 2025, 03:39 PM UTC· resolved Jul 03, 2025, 03:39 PM UTC
- investigating Jul 03, 2025, 03:39 PM UTC
We are currently investigating this issue.
- resolved Jul 03, 2025, 03:39 PM UTC
This incident has been resolved.
Minor July 3, 2025 Intermittent Login and Page Load Issues 10h 53m Login, Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit
Started Jul 03, 2025, 12:49 AM UTC· resolved Jul 03, 2025, 11:43 AM UTC
- investigating Jul 03, 2025, 12:49 AM UTC
We are currently investigating an issue with logging into the platform as well as increased page load times.
- monitoring Jul 03, 2025, 02:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2025, 11:43 AM UTC
This incident has been resolved.
Minor April 23, 2025 Longer than normal backlogs in International Customs Offices 210d FedEx, Ordering, USPS
Started Apr 23, 2025, 03:24 PM UTC· resolved Nov 19, 2025, 03:51 PM UTC
- identified Apr 23, 2025, 03:24 PM UTC
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
- resolved Nov 19, 2025, 03:51 PM UTC
This incident has been resolved.