Parchment experienced a minor incident on September 9, 2025 affecting Parchment Award - Transcript Services, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Parchment Award - Transcript Services
Update timeline
- identified Sep 09, 2025, 01:45 PM UTC
We have identified and are implementing a fix for our SFTP services at sftp.aws.parchment.com to resolve intermittent login issues.
- monitoring Sep 09, 2025, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 08:00 PM UTC
This incident has been resolved.