Is parcelLab down?

Last checked 4m ago
Current status
parcelLab is up

No incidents right now.

parcelLab is operational right now. Last checked 4m ago; the most recent incident resolved 16d ago.

Real-time parcelLab status, recent outages, and incident history: pulled directly from parcelLab's official status page at status.parcellab.com every 5 minutes. Pingoru tracks 18 parcelLab services and has captured 4 incidents in the last 90 days (99.69% uptime). Get email, Slack, Discord, or webhook alerts the moment parcelLab reports a new incident, free for 3 monitors, no credit card.

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parcelLab uptime 99.69% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 14m
    Started Sep 18, 2026, 09:18 AM UTC · Resolved Sep 18, 2026, 09:32 AM UTC
    Product-API Backend Services
    Timeline · 2 updates
    • investigating · Sep 18, 2026, 09:18 AM UTC

      According to our monitoring system this service has become unresponsive, we’re investigating.

    • resolved · Sep 18, 2026, 09:32 AM UTC

      Service is back up.

    Latest: Service is back up.

  2. Resolved 2m
    Started Sep 18, 2026, 09:10 AM UTC · Resolved Sep 18, 2026, 09:12 AM UTC
    Product-API Backend Services
    Timeline · 2 updates
    • investigating · Sep 18, 2026, 09:10 AM UTC

      According to our monitoring system this service has become unresponsive, we’re investigating.

    • resolved · Sep 18, 2026, 09:12 AM UTC

      Service is back up.

    Latest: Service is back up.

  3. Resolved 12m
    Started Sep 07, 2026, 07:27 PM UTC · Resolved Sep 07, 2026, 07:39 PM UTC
    APIparcelLab AppTrackings & CommunicationsReporting
    Timeline · 5 updates
    • investigating · Sep 07, 2026, 07:32 PM UTC

      A database index build operation is currently degrading API performance leading to slower responses and refused/times out connections. Our team is investigating.

    • investigating · Sep 07, 2026, 07:42 PM UTC

      API recovered as the database cluster triggered failover to new nodes.

    • monitoring · Sep 07, 2026, 07:55 PM UTC

      Issue resolved and database cluster fully operational again. We are monitoring and checking the root cause.

    • resolved · Sep 07, 2026, 07:57 PM UTC

      All metrics have recovered. We continue to monitor.

    • investigating · Sep 08, 2026, 04:13 AM UTC

      A background database optimization exposed an issue in connection handling, causing slower responses and intermittent API errors. We restored normal service through a database failover and cleared the accumulated requests. The database optimization has since completed successfully. To prevent recurrence, we have updated these background operations to release connections promptly, preventing the buildup that caused this incident. We have also added automated tests for this scenario.

    Latest: A background database optimization exposed an issue in connection handling, causing slower responses and intermittent API errors. We restored normal service through a database fail…

Incident record

Since April 2026 · Statuspal Html · 18 components checked every 5 minutes
9incidents recorded
6last 12 months
3last 90 days
115 minutestypical duration, 12 months

The longest incident in the last year, Intermittent elevated Product API error rate from 2026-05-05 22:10 UTC to 2026-05-05 23:30 UTC on May 5, 2026, ran for 11 hours. 9 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Product-API Backend Services5
  • API2
  • Reporting2
  • parcelLab App2
  • Auxiliary Services1

Latest incidents

  • Service Product-API Backend Services seems to be down September 18, 2026 · 14 minutes · degraded service

    According to our monitoring system this service has become unresponsive, we’re investigating.

  • Service Product-API Backend Services seems to be down September 18, 2026 · 2 minutes · degraded service

    According to our monitoring system this service has become unresponsive, we’re investigating.

  • API degraded September 7, 2026 · 12 minutes · degraded service

    A database index build operation is currently degrading API performance leading to slower responses and refused/times out connections. Our team is…

Outage history

Past 90 days · 3 incidents View full outage history →