parcelLab experienced a minor incident on September 7, 2026 affecting API and parcelLab App and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 07:32 PM UTC
A database index build operation is currently degrading API performance leading to slower responses and refused/times out connections. Our team is investigating.
- investigating Sep 07, 2026, 07:42 PM UTC
API recovered as the database cluster triggered failover to new nodes.
- monitoring Sep 07, 2026, 07:55 PM UTC
Issue resolved and database cluster fully operational again. We are monitoring and checking the root cause.
- resolved Sep 07, 2026, 07:57 PM UTC
All metrics have recovered. We continue to monitor.
- investigating Sep 08, 2026, 04:13 AM UTC
A background database optimization exposed an issue in connection handling, causing slower responses and intermittent API errors. We restored normal service through a database failover and cleared the accumulated requests. The database optimization has since completed successfully. To prevent recurrence, we have updated these background operations to release connections promptly, preventing the buildup that caused this incident. We have also added automated tests for this scenario.