parcelLab incident

Intermittent elevated Product API error rate from 2026-05-05 22:10 UTC to 2026-05-05 23:30 UTC

Minor Resolved View vendor source →

parcelLab experienced a minor incident on May 5, 2026 affecting Product-API Backend Services, lasting 10h 49m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 08:10 PM UTC
Resolved
May 06, 2026, 06:59 AM UTC
Duration
10h 49m
Detected by Pingoru
May 05, 2026, 08:10 PM UTC

Affected components

Product-API Backend Services

Update timeline

  1. resolved May 06, 2026, 06:59 AM UTC

    Across that broad main span: 1,609 5xx responses over 163,466 requests, ~0.98% overall. Root cause: denic (.de registry) name resolution failure https://blog.denic.de/en/denic-reports-resolved-dnssec-disruption-affecting-de-domains/