Pantheon incident
Database Connection Issues and 504 Errors on Subset of Sites
Pantheon experienced a major incident on September 3, 2026 affecting Customer Sites, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 06:23 PM UTC
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads. Our team is actively working to identify the root cause. We will post an update as soon as we have more information. If you need immediate assistance: General concerns: Open a chat with our support bot and request to open a ticket for urgent cases. If the Dashboard is inaccessible: Email us directly at [email protected]. We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
- monitoring Sep 03, 2026, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 07:41 PM UTC
This incident has been resolved.