Pantheon experienced a minor incident on August 20, 2026 affecting Dashboard, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 09:16 PM UTC
We are investigating reports of degraded performance affecting the Dashboard interface. A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected. Our Engineering team is actively working to identify the root cause and restore normal functionality. Need Immediate Assistance? General concerns: Submit a support ticket or reach out via Live Chat. If the Dashboard is inaccessible: Contact us directly at [email protected]. We will provide another update within 30–60 minutes, or as soon as new information becomes available.
- monitoring Aug 20, 2026, 09:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 10:26 PM UTC
This incident has been resolved.